Store Policies

What is your Return or Exchange Policy?
 
PLEASE READ OUR POLICY FOR RETURNS AND EXCHANGES BEFORE PURCHASING YOUR ITEMS:
 
ALL PERSONALIZED AND CUSTOM ITEMS ARE NON-REFUNDABLE NO EXCEPTONS. YOU AGREE TO THESE TERMS WHEN THE ITEMS ARE PURCHASED. 
 
However, if you discover within the first 5 days that your product is defective  you may return it for repair or exchange ONLY. Replacement will only be offered if your item cannot be repaired. You agree to these terms with your purchase. 
 
If you receive an item that is not what you ordered please notify us within 48 hours of delivery, so 
we may exchange your items. Exchanges will not be granted if we are not notified within this time frame. Thank you for your understanding.
 
We strictly do not offer exchanges on worn custom made items or items used as photography props or  one day wear for birthdays or events.
 
SHIPPING is NON-REFUNDABLE ever.
 
Please ask all questions in regards to sizing/colors BEFORE you place your order as our items are custom made HANDMADE. We cannot be held responsible for a wrong size ordered.  We will not refund if a wrong size is sent or ordered. We reserve the right to send you a new size if the wrong size was mistakenly sent and we are not obligated to refund if a wrong size was received.
 
***  WE ARE NOT RESPONSIBLE FOR DELAYS WITH SHIPPING EVER.. ALTHOUGH WE MAKE EVERY EFFORT TO ACCOMODATE SPECIAL DATES AND PHOTO SHOOTS WE CANNOT AND WILL NOT BE HELD RESPONSIBLE IF THE ITEM DOES NOT ARRIVE BY A SELECTED EVENT DATE ..REFUNDS WILL NOT BE ISSUED IF IT DOES NOT ARRIVE IN TIME. THANK YOU  FOR YOUR UNDERSTANDING AND ORDER WELL IN ADVANCE OF DATES TO AVOID DISAPPOINMENT FOR A MISSED DATE!!
 
Remember when ordering ALL ORDERS can and do take minimum 1-2 weeks and then ship. SETS WITH DOUBLE SHOULDER BOWS CAN TAKE MINIMUM OF 2 WEEKS.
 
RUSH FEE's must be paid for your order to go out ahead of this time please message us for details and to request specific dates. Rush orders do not include Express Ship fee's.
 
*Once an order has a confirmed delivery date and time via your tracking # from USPS. WE CAN NOT AND DO NOT take ANY responsiblity for ANY order stolen or misplaced from your front door. if the order has confirmation details, this tells us that it has been delivered. IT IS YOUR RESPONSIBILITY TO HAVE SOMEONE RECEIVE YOUR PACKAGE. Please take any complaints up with USPS for misplaced items that have been delivered. Thank you LOGAN'S LOCKER & LAYLA'S RUNWAY!